Return Policy

Unopened Items Certain items that are unopened may be returned for refund within 30 days from the purchase date, subject to RMA approval. Custom made goods are not returnable except in the case of our error. Heat presses, equipment, and similar items may be accepted for return depending on the manufacturer's policy.

Opened Items Opened items are not returnable, the exception being cases where we have mistakenly sent the wrong item. Exceptions may be made in other situations; those situations will be determined on a individual basis.

To return goods, you must have a Return Materials Authorization (RMA) number. To obtain your RMA Number please contact our Customer Service Department at 1-866-516-1300 or e-mail us at info@myenmart.com. There will be a 10% restocking fee charged for all returned items unless the mistake is ours.

Payment Methods

EnMart gladly accepts the following forms of payment:

• Visa
• Mastercard
• Discover
• American Express
• Pay Pal

Order Tracking

After you finish your on-line order, you will receive an e-mail from EnMart confirming your order and showing the ordered items plus the payment and shipping method confirmation. When we send your order out, you will receive another e-mail confirming shipment. The e-mail will also include the package tracking number. Once the carrier has picked up the shipment, you can find the exact location of the package by clicking the package-tracking number link on the shipping confirmation e-mail.

Order Changes

Orders canceled before 4 p.m. (Eastern Standard Time) on the day of the order will receive a complete refund.

Shipping

We ship via UPS.

How long will it take to process my order?

All orders placed by 4 p.m. EST for in stock items will be shipped the same day. Orders placed on Saturday, Sunday, and holidays for in stock goods will be shipped out the next business day. Non stock or custom items will be shipped based on the published turn around time for the particular product ordered.

Where will my order ship from?

Orders will ship from the warehouse nearest to the location to which the order is to go, if that warehouse has all the ordered items in stock. If not, orders will ship from the main warehouse in Michigan.

All orders for blanks and screenprint transfers will ship from the Michigan facility.

How much will it cost?

Our shipping charges are based on current UPS charges.

Price Information Unless otherwise stated explicitly, all prices displayed on this Site are quoted in U.S. Dollars and subject to change at EnMart’s discretion.

Sales Tax State and local sales taxes will be charged on purchase of taxable merchandise based on the destination of the shipment.

Accounts

To be eligible to establish a customer account with EnMart, you must do the following: (A) complete the EnMart Credit Application and (B) demonstrate you will place orders for a minimum of $500/month for three consecutive months. If your orders exceed $500/month and the results of our credit check are acceptable, you will be granted NET30 payment terms.