RETURN POLICY

Unopened Items Certain items that are unopened may be returned for refund within 30 days from the purchase date, subject to RMA approval. Custom made goods are not returnable except in the case of our error. Heat presses, equipment, and similar items may be accepted for return depending on the manufacturer's policy.

Opened Items Opened items are not returnable, the exception being cases where we have mistakenly sent the wrong item. Exceptions may be made in other situations; those situations will be determined on a individual basis.

To return goods, you must have a Return Materials Authorization (RMA) number. To obtain your RMA Number please contact our Customer Service Department at 1-866-516-1300 or e-mail us at info@myenmart.com. There will be a 10% restocking fee charged for all returned items unless the mistake is ours.
 

 

Payment Methods:  EnMart gladly accepts the following forms of payment: 

·                          Visa  

·                          MasterCard  

·                          Discover  

·                          American Express

Due to the internal structure of our web store, there may be situations where you order physically different products with different attributes having the same SKU, but the system treats all line items as one and incorrectly gives discounted quantity pricing.  Since these discounts are applied in error, we will correct the price and notify you of the change.  This typically happens with NTRANS and Blank Patches, which have numerous different attributes that create different products that share the same SKU number.

 

Order Tracking After you complete your on-line order, you will receive an e-mail from EnMart confirming your order and showing the ordered items plus the payment and shipping method confirmation. When we send your order out, you will receive another e-mail confirming shipment. The e-mail will also include the package tracking number. Once the carrier has picked up the shipment, you can find the exact location of the package by clicking the package-tracking number link on the shipping confirmation e-mail. 

 

Orders placed by phone or fax will also receive these e-mails, if an e-mail address has been provided to EnMart.  If you order by phone or fax and wish to receive e-mail notification of your order, you must provide a valid e-mail address to EnMart at the time the order is placed. 

Order Changes Orders canceled before 4 p.m. (Eastern Standard Time) on the day of the order will receive a complete refund.

SHIPPING
  

Domestic Shipments EnMart ships VIA FedEx.    

 

EnMart can ship under customer accounts at the customer's request.  Please be advised that, in many cases, EnMart shipping rates may be lower than other account rates due to the volume of EnMart shipments.   If you would prefer to have your order shipped on your account, this request must be made when the original order is submitted.  All requests are subject to shipper availability.  

 

International Shipments As a rule the EnMart web store no longer allows international shipments other than to U.S. Territories, Canada, and Mexico.  If you are in a different country and wish to place an order with EnMart, you must contact us directly to make arrangements.

 

All international shipping charges generated by the EnMart store at the time an order is placed are only estimates.  An EnMart customer service person will contact you for approval of actual shipping charges before your order is shipped.  In some case the actual shipping charges may be more, in some cases less than what the store generates.  In all cases, you are responsible for any additional customs duties and taxes that may be due.

 

EnMart also does NOT accept PayPal as a payment method for international orders - only valid credit cards are allowed.  If you pay via PayPal for an order shipping out of the United States, your payment will be refunded and someone will contact you to obtain an alternate method of payment.

 

Address Corrections & Business vs. Residential When choosing your shipping method, be sure to enter in the correct address, as well correctly choosing whether you have a business or residential address.  If this information is inaccurate, Fedex charges us extra fees above and beyond the shipping charges.  Therefore, in such cases, Enmart reserves the right to charge an additional fee of up to $10 per package to recover these charges.

 

C.O.D. Shipments  All orders with a C.O.D. method of payment will be charged a $20 C.O.D. fee plus shipping to cover the additional FedEx charges and the extra time for us to process the paperwork and receive the payment.  International destinations are not allowed to use C.O.D. as a payment option.

How long will it take to process my order? All orders placed by 2 p.m. EST for stock items will be shipped the same day.  Orders placed on Saturday, Sunday, and holidays for in stock goods will be shipped out the next business day. Non stock or custom items will be shipped based on the published turn around time for the particular product ordered. 

 

Where will my order ship from?  Orders will ship from the warehouse nearest to the location to which the order is to go, if that warehouse has all the ordered items in stock. If not, orders will ship from the main warehouse, which is in Michigan.  All orders for blanks will ship from the Michigan facility.  All orders for Ntrans transfers will ship from the Georgia or the California facility.  Sublimation goods currently either ship from the Michigan facility or drop ship from our suppliers. 

What Will Shipping Costs Be?  EnMart shipping charges are based on current FedEx rates, fees, and surcharges, the weight of the product, and size of the box.  The system automatically includes sufficient insurance for your order in with the shipping rate.

Price Information: Unless otherwise stated explicitly, all prices displayed on this Site are quoted in U.S. Dollars and subject to change at EnMart's discretion. 

 

Price Corrections: While we make every effort to ensure that correct product information and pricing is displayed on our website, mistakes may occur.  In the event an error occurs, we will make the correction immediately upon its discovery.  In the case of pricing errors, we cannot be held responsible and are not liable.  

 

Refusal of Service: We reserve the right to refuse service to anyone.

Sales Tax: State and local sales taxes will be charged on purchase of taxable merchandise based on the destination of the shipment.  If you feel that you should not be charged sales tax and have the appropriate paperwork to support your claim, please e-mail this paperwork back to us at EnMart or fax the information to us at (231) 946-7583. If you do not have the proper forms to approve your exemption, you can download them here:  

 

 

Accounts: To be eligible to establish a customer account with EnMart, you must do the following: (A) complete the EnMart Credit Application and (B) demonstrate that you will place orders for a minimum of $500 a month for three (3) consecutive months.  If you orders equal or exceed $500 a month and the results of our credit check are acceptable, you will be granted Net 30 payment terms.  

 

Exceptions may be made to this account policy at the sole discretion of EnMart management.   

 

PRIVACY POLICY

Protecting your privacy is important to us. Because we want to protect the privacy of all the visitors to our site, we have adopted the following policy.

Notice: EnMart will tell you what information we gather from you, how we may use or disclose that information, and our efforts to protect that information.

Types of Information Collected: When you visit EnMart and purchase from us, we may collect a variety of information. When you make a purchase, we may ask for information including, but not limited to, your name and/or your business name, address, e-mail, billing, and shipping addresses, payment information, and other identifying contact data.

Use of Cookies: EnMart makes use of cookies when a visitor's Internet browser is set to accept them. Cookies are small data files that our web site sends to your browser for storage on your computer's hard drive. We use cookies to identify customers, track activity at our site, and better serve your interests.

Use of Information: We use your personal identifying information to identify you as a user of www.myenmart.com and to assist and speed the completion of your transactions on this site. We may use your e-mail address to contact you directly regarding services or products that we believe may be of interest to you. We may also associate your personal identifying information with information we collect about your preferences and activities on the site, such as particular pages you request at the site and purchases or other transactions you effect through the site. We may vary the content you receive on future visits to our site based on your preferences and activities.

We may also disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect the rights of others or to prevent harm.

SECURITY POLICY 

 

We understand that many people have concerns about their personal security when placing an order or giving out personal information on the Internet. That's why providing a secure shopping environment is one of EnMart's highest priorities. We use industry standard encryption methods to transmit your personal registration information from your computer to our across the Internet and we restrict access to any transactional portions of our site to computers running web browsers that support Secure Socket Layer (SSL) protocol. To use this protection technology, you need to have an SSL capable browser. These browsers will automatically activate the technology when you log on to our site.

Please remember, regardless of the precautions taken by you or by us, there is no way that perfect security on the Internet can be guaranteed. EnMart cannot insure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.

Use of Site: This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purposes that are not expressly permitted by EnMart. EnMart reserves the right to refuse service, terminate accounts, and cancel orders at its discretion, including, without limitation, if EnMart believes that customer conduct violates applicable law harmful to the interests of Enmart or its parent company, Ensign Emblem, Ltd.